Privacy Policy 

By accessing this website or using our products or services, you consent to the processing of your personal information (referred to herein as “Personal Information” or “Personal Data”) as described in this Privacy Policy.  

This Privacy Policy was last modified February 2026, and should be read together with the Terms and Conditions of Use.  

PLEASE READ THIS PRIVACY POLICY (THE “POLICY”) CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION ABOUT HOW WE HANDLE PERSONAL INFORMATION, IN ACCORDANCE WITH APPLICABLE DATA PROTECTION LAWS.   

This Policy is provided by Island Health Services Ltd. trading as Island Health Services and Family Practice Group (“IHS”). IHS is a subsidiary of Argus Group Holdings Limited (“Argus Holdings”). Argus Holdings, together with its parent company Allshores Limited, and its subsidiaries and affiliates are referred to herein as “the Group”, “we”, “us”, or “our”.  

This Policy details the treatment of your Personal Information by the Group through your use of the Allshores Websites (the term "Allshores Websites" refers to all websites relating to the Group, as well as to the content on them) and/or when we provide our products or services to you.  

Please note that certain details of this Policy may depend on whether you deal with us through a professional advisor, directly as an individual, or whether the Group provides group services to your employer or plan sponsor. 

As part of Allshores Group, this Privacy Policy is an extension of the Group-wide Privacy Policy and reflects additional considerations specific to healthcare services, medical records, and patient confidentiality. 

We also recognize and respect the broader medical obligations that govern the handling of personal information, including healthcare professionals' legal and ethical duties of confidentiality. These professional responsibilities, alongside regulatory requirements, shape how we collect, store, and share medical records in the course of delivering care. 

Additional Healthcare-Specific Considerations 

In addition to the general principles outlined in the Group Privacy Policy below, this section provides further details on how Island Health handles patient data in the medical and healthcare context. 

The following sections expand on specific areas of data collection, use, protection, and sharing, with a focus on healthcare and medical records management. 

 
The Data We Collect 
In the course of providing services, we may collect the following categories of personal information including but not limited to: 

Personal Identification Information: Name, address, date of birth, gender, contact details (phone number, email address), photo identification, marital status, nationality and emergency contact information. 

Health Information: Medical history, test results, diagnoses, treatment and treatment plans, prescriptions, laboratory results and other medical and health-related information and records. 

Insurance Information: Insurance provider details, policy numbers, and claims information. 

Payment Information: Payment card details or other billing information. 

Communication Records: Notes from consultations, appointments, phone calls, and email communications. 

Other Information: Any other data that is necessary to provide healthcare services, such as consent forms or other documentation required for medical care. 
 

How We Use Your Personal Information 
We use your personal information to manage our practice and improve the quality of care we provide including: 

Medical Purposes: To deliver healthcare and wellness services, treatment and manage your medical history. 

Administrative Purposes: To process payments, bill insurance, and maintain accurate records. 

Communication with you about your healthcare, test results and treatment options, health care provider changes, health and wellness offerings, products and services, support services, account or transactions, portals, enhancements and updates 

Legal and Compliance Purposes: To fulfill our legal obligations to maintain medical records, ensure compliance with regulatory requirements, reporting public health information where required and protect the public interest. 

Legal Basis for Processing Your Information 

We process your personal data based on one or more of the following legal grounds including: 

Contractual Necessity: To fulfill our obligations to you under a contract for medical care and services. 

Legal Obligation: To comply with applicable laws and regulatory requirements, including healthcare regulations. 

Vital Interests: Where necessary to protect the health and safety of individuals, to administer healthcare services, or for administrative purposes related to your treatment. 

Consent: Where we have your explicit consent to process your data for specific purposes. 

How We Protect Your Information 

We take reasonable steps to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These steps include: 

Secure storage of physical and digital medical records. 

Encryption of sensitive data where appropriate. 

Restricting access to your information to only those individuals who reasonably need it to provide you with medical care. 

Sharing Your Personal Information 
We may share your personal information in the following circumstances: 

Health and Safety: In emergency situations, we may disclose your personal health information to protect your vital interests or the safety of others  

Healthcare Providers: To referring physicians, medical professionals, specialists, or healthcare institutions involved in your care, and allied health facilities and testing facilities including laboratories, radiologists, and pharmacies. 

Insurance Providers: For billing and claims purposes, where applicable. 

Service Providers: With trusted third-party service providers who perform tasks on our behalf, such as data storage, IT support, administrative or billing services. These parties are required to keep your information confidential. 

Legal and Regulatory Requirements: Where required by law, to comply with legal obligations, including reporting health data for public health or safety reasons or to protect our legal rights. 

Affiliated Entities: Where necessary, your information may be shared with other companies within The Allshores Group for purposes related to your health and wellness. 

For more details on how we handle your personal information, including your rights, data retention, and contact information for our Privacy Officer, please read the full Privacy Policy here: https://www.allshores.com/privacy-policy